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  • FAQ/Support
  • GLS Paketdienst FlexDeliveryService

    Optimum flexibility for your consignees: we let consignees know about their delivery and provide them with a large variety of delivery options.

    Consignees receive email information about pending GLS parcel deliveries – including details of the predicted delivery time window.

    The consignee will be informed in time when the delivery will happen and if necessary, can select one of many delivery options online; like issuing a drop off permission, specifying a new delivery date, or arranging the delivery to a GLS ParcelShop.

    Receiving parcels is flexible, which makes sending goods to private households easier. The number of support requests is decreasing and the customer satisfaction increases.

    The following options are available in Germany at the moment:

    • Delivery on a desired date
    • Issue drop off permission
    • Delivery to GLS ParcelShop
    • Customer collection from the GLS Depot
    • Refuse receipt (return to sender)


    • Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Great Britain, Greece, Hungary, Italia, Ireland, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
    • Cross-border shipping between most of the mentioned countries.

    Please note that not all delivery options are available in all countries or only after the first unsuccessful delivery attempt.

    Your benefits:

    • Optimised B2C shipping
    • Increased customer satisfaction
    • Reduced customer service workload

    Your current settings

    Simply change the appropriate basics and view the updated benefits & services:

    GLS Parcel Configurator

    Simply enter the basics and after 4 steps you will directly see your advantages & services for your business model:

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